Operations Manager, 1993
Hired as first operations manager for company’s managed Medicare and Medicaid product lines.

• Managed staff of four in membership processing activities.
• Re-engineered document processing, data entry and membership reconciliation workflows and developed and implemented systems in dBASE to track membership activity – doubled staff productivity and reduced database errors by 90%.
• Initiated electronic Medicare enrollment submissions to the Health Care Financing Administration – reduced staff overtime and eliminated $65,000 payment to Compuserve.