Patient Engagement – Findings Based on Analysis of Portal Usage Data

This article from Harvard Business Review website by the Chief Medical Officer of athenahealth provides insight garnered by patient Image from Shutterstockuse of the athenahealth portal. The findings includes the following:

  • Adoption and use rates are similar for all age groups.
  • Specialists can benefit just as much as primary care providers.
  • Default to opt-in for patient use is effective at increasing engagement.
  • Poorer people may be at risk due to lower usage rates, but this is not a given.
  • Small-size practices can benefit just as much as large-size practices.

This is indeed encouraging news for patient engagement with the management of their health.